Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 1605 Mainstreet, Hopkins MN 55343
  2. What are your hours?
    • Currently variable
  3. How do I contact you?
    • Email us - kacey@creamandamber.com or katie@creamandamber.com 
    • Call us - 952-595-5640

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • If an item has a note that it is currently on the shelves, then yes, we do have copies available in store! Otherwise we can order most books and receive them within 2-5 business days. Call if you'd like us to put a book on hold for you or if you you need immediate assistance with ordering.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 5 business days and delivery time depends on the method of shipping selected. 
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay with cash, credit card, or gift card.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.